Ombudsman will help you to get your compensation. What we don’t know is how long it will take for you to get your compensation. What are you supposed to do when you take your complain to Financial Ombudsman Service? The best thing for you to do is to wait. They are handling thousands of cases each month and it may take time before your case is looked at. Know that they are looking at your case and soon it will be solved. To make the process easy for them you are supposed to provide the necessary information.
Once you have done that you are supposed to call. Don’t bother calling them as they will call you when they are done looking at your case.
It is better to know that they have huge work load and any time you call them you are distracting them. This does not mean that you should not call them. You may have a situation that you may need to call them. For example you may have changed your address or you are ill.
If you have a serious issue that you think we should know about then you should call them. However, if all is going as expected don’t be alarmed as they are solving your case and they will call you. Relax and wait you will get results soon.
Will this affect other complaints
Financial Ombudsman Service deals with a lot of cases. PPI is their biggest case that they are handling in financial product sector.
They have employed skilled people to look at each complaint that you make. You don’t have to worry on how long it will take for your case to be fully solved in other financial products. They have a team of specialists working on insurance, mortgages, pensions, consumer credit and current accounts.
These teams are independent and they are not affected by huge PPI workload. They will manage their complaints independently and they will give you the results faster. They are able to solve other cases faster. Some financial product cases may take time to be solved though not related to PPI. They are able to solve some cases faster some taking about six months to be solved to completion.
Financial Ombudsman Service doesn’t sell goods but they offer services. They are there to provide answers to questions you may be having on PPI. They know that in order to give you the right answers they must listen carefully to your problem.
After they have listened to you and they look into your problem they are going to provide the best answers. They have backstage tours so that you can talk to them face-to-face and provide them with your problem. They have ombudsmen and adjudicators who are willing to listen and offer valid solutions.
Every person has a story to tell and that is why they treat each problem differently. They have a lot of experience and they know the best way to help you out. They don’t generalize your case but they look at it independently.